Shipping and Returns

At Authentic Apparel Company, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help. Please review our return and refund policy below:

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1. Returns

• Eligibility: You can return any unworn, unwashed, and undamaged item within 30 days of the delivery date. Items must be in their original condition, with all tags attached.

• Non-Returnable Items: Certain items are non-returnable, including:

• Sale items marked as final sale.

• Gift cards.

• Personalized or custom-made items.

• Return Process:

• To initiate a return, contact our customer service team at thecrew.authentic@gmail.com with your order number and the reason for the return.

• We will provide you with a return authorization and instructions on how to send your item back to us.

• Customers are responsible for return shipping costs unless the item was defective or incorrect upon arrival.

• Condition of Return: Returned items that are worn, damaged, or do not meet the above criteria may be refused or subject to a restocking fee.

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2. Refunds

• Refund Process: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

• Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items with obvious signs of use, any item not in its original condition, or items returned beyond the 30-day window).

• Shipping Costs: Original shipping costs are non-refundable, except in cases where we’ve made an error (such as sending the wrong item).